Get in touch
Email us and we'll get back to you as soon as possible โ usually within 24 hours.
โ๏ธ jakedalerourke@gmail.comFrequently asked questions
How do I restore my purchase?
Open the app, go to the More tab, tap Unlock Lifetime Access then tap Restore Purchase. As long as you're signed in with the same Apple ID you used to buy, it will restore for free.
Is Family Memories available on iPad?
Family Memories is designed for iPhone. It will run on iPad in scaled-up iPhone mode, though it's optimised for portrait iPhone use.
Can I share the premium unlock with my family?
Yes โ Family Sharing is enabled. If you have Family Sharing set up in iCloud, everyone in your family group can use the premium features once one person purchases.
Where is my data stored?
All your data is stored locally on your device using SwiftData. Nothing is sent to our servers โ we don't have any. Your memories are yours.
How do I back up my memories?
Your memories are included in your iPhone's regular iCloud Backup automatically. As long as iCloud Backup is enabled in Settings, your data is safe. You can also export a PDF memory book from the More tab as an additional backup.
Can I add more than one child?
The free tier supports one child profile. With the Lifetime unlock you can add unlimited children โ perfect for growing families.
How does the birthday interview work?
Each year on (or around) your child's birthday, you sit down together and answer the same 17 questions. Over the years you'll have a beautiful record of how their answers change. You can compare year-by-year answers with the Lifetime unlock.
I found a bug โ how do I report it?
Please email jakedalerourke@gmail.com with a description of what happened and your iPhone model and iOS version. We take bug reports seriously and fix them fast.
Quick tips
Daily reminders
Set a reminder in the More tab so you never forget to capture today's moment.
Home Screen widget
Add the Family Memories widget to your Home Screen โ see today's question and your streak at a glance.
App lock
Enable Face ID lock in More โ Settings to keep your family's memories private.
Letters to the future
Write a letter to your child today, sealed until their 18th birthday. They'll treasure it forever.